(Continuous Quality Improvement Department)

  1. What are the visiting hours at UHWI? Visiting is facilitated between the hours of 11:00am-12:00pm and 6:30pm-8:00pm, Mondays to Saturdays. An additional visiting period is provided on Sundays and Public Holidays between 3:00pm-5:00pm.
  2. I want to do Voluntary Service, What is the process? Registration for voluntary service is done WEDNESDAYS, between the hours of 10am-12pm and 2:30pm-4:00pm. Registration is done in the Training Division, which is located within the Administrative Building. Potential volunteers are asked to take a valid identification card (Voters ID, Passport or School ID) with them.
  3. I need to pay a bill, where do I go? Bills can be paid at any of the cashier stations located on the Hospital's compound. Bill payment can also be made at the National Commercial Bank, Bank of Nova Scotia and the RBC Royal (Bank Jamaica) Ltd. Please note the bank account numbers that are highlighted on your UHWI bill. How to Make Payments
  4. I would like to query a bill. Where do I go? You can make a query online: Billing Query Form
  5. What is the procedure to see a doctor? Go to the Casualty Section of the Emergency Medicine Division.
  6. What is the process to join the Antenatal Clinic? There are (2) two clinics; Public and Private. For the Public and Private Clinics, pregnant mothers should come immediately after missing (2) periods. For the Public Clinic, registration is done on a Friday Morning at 7:00am. Registration for the Private Clinic is done between Mondays and Thursdays at 8:30am.
  7. How do I make an appointment with my referral? Appointments can be made on the respective day that the clinic is begin held. The doctor will have to assess the referral letter (If first time) in order for an appointment date to be given. Appointments for the Medical Clinic can be made at the Appointment Office which is open during the weekdays 8:30am-4:30pm. See Clinic Schedules
  8. Where do I go for the stamping of my sick leave? Stamping of sick leave can be done at the Medical Report and Insurance Office. The office is open throughout the weekdays from 8:30am-4:30pm.
  9. I missed my appointment for my clinic. Where do I go to get a new one? Contact Customer Service.
  10. How do I obtain the cost for a procedure? The cost of a procedure can be obtained at Customer Service window at the Assessment, Billings and Collection Department or at any cashier station at the UHWI.
  11. Where do go if I am to be admitted? For admission, patients should go directly to the Admission Office or to the ward if they know to which ward they will be admitted.